Follow these steps to resolve iCloud sync issues between your Mac, iPhone, and iPad.
Open Awesome Copy, go to Settings > iCloud Sync. Turn sync OFF, wait a few seconds, then turn it back ON. This reinitializes the connection and often resolves temporary sync issues.
All devices must be signed into the exact same iCloud account for sync to work.
System Settings > Click your name/Apple ID at the top > Verify the Apple ID shown.
Settings > Tap your name at the top > Verify the Apple ID matches your Mac.
Full iCloud storage prevents any new data from syncing.
System Settings > Apple ID > iCloud > Check the storage bar > Click "Manage" if needed.
Settings > [Your Name] > iCloud > Manage Account Storage.
Tips to free space: Delete old device backups, remove large files from iCloud Drive, delete old photos/videos, or upgrade your iCloud storage plan.
iCloud uses silent push notifications to tell the app when new data is available. Without notifications enabled, sync may be significantly delayed.
System Settings > Notifications > Find Awesome Copy > Allow Notifications.
Settings > Notifications > Find Awesome Copy > Allow Notifications > Enable Time-Sensitive Notifications.
On Mac, this happens automatically when the app is open. On iOS, Background App Refresh must be enabled for sync to work in the background.
Settings > General > Background App Refresh > Set to "Wi-Fi & Cellular Data" > Toggle Awesome Copy ON.
Version mismatches between devices can cause sync conflicts. Make sure all devices are running the latest version of Awesome Copy.
Open the App Store > Click Updates > Find Awesome Copy and update if available.
App Store > Tap your profile icon > Scroll to find Awesome Copy and update if available.
Both devices you want to sync between must be running either both the TestFlight version or both the App Store version of Awesome Copy. Mixing TestFlight and App Store versions will prevent iCloud sync from working.
You can tell you're using TestFlight if the app has an orange dot next to its name, or if you installed it from the TestFlight app. If you need to switch, delete the version you don't want and install the matching version on all devices.
Restarting re-establishes iCloud connections and clears caches that may be preventing sync.
Apple menu > Restart.
Press and hold the power button > Slide to power off > Wait a moment > Turn back on.
After restarting, wait a few minutes for iCloud connections to re-establish, then check if sync is working.
If sync still isn't working after trying all the steps above, you can send us a diagnostics report so we can investigate further.
Open Awesome Copy > Settings > Help & Support > Diagnose iCloud Sync Issues > Send Diagnostics.
The diagnostics report includes sync configuration, account status, database statistics, and recent sync activity. No personal clipboard content is included. Copy the diagnostics and email them to awesomecopyapp@gmail.com.
If you've tried all the steps above and sync still isn't working, reach out to us and we'll help you get things sorted.
Contact Support